CityCare Clinic · Kathmandu, Nepal
A Unified Digital Healthcare Platform
CityCare Clinic worked with Pagoda Labs to replace a patchwork of spreadsheets and paper charts with a single Clinic Management System covering registration, scheduling, records, diagnostics, and billing across all of its branches.
Posted on March 23, 2026
Client Overview
CityCare Clinic is a multi-location outpatient network offering general medicine, diagnostics, and specialist consultations across three branches. Rapid growth left each branch running its own registration desk, paper-based patient files, and manual billing process, making it difficult for staff to get a complete view of a patient's history across locations.
Pagoda Labs implemented a cloud-based Clinic Management System that connects every branch to one shared patient record, appointment calendar, and billing engine, giving CityCare a single source of truth across its entire network.
“Before Pagoda CMS, a patient visiting a different branch meant starting from scratch. Now every doctor sees the same up-to-date record no matter which clinic the patient walks into.”
Sunita Rai
Operations Manager, CityCare Clinic
Business Challenges
Before adopting Pagoda CMS, CityCare's three branches operated largely in isolation.
Fragmented Records Across Branches
Patient files lived on paper at whichever branch a patient first registered, so other locations had no visibility into medical history.
Manual, Error-Prone Billing
Front-desk staff calculated invoices by hand, leading to inconsistent pricing and frequent reconciliation errors.
No Central Appointment View
Each branch booked appointments in its own notebook, making it impossible to balance patient load or refer patients between locations.
Slow Reporting to Leadership
Management had to manually collect numbers from every branch each month to understand overall clinic performance.
Our Solution — Pagoda Clinic Management System
Pagoda Labs rolled out a single cloud-based platform shared by every CityCare branch.
Unified Patient Records
Every branch reads and writes to the same patient profile, so history, allergies, and prescriptions travel with the patient.
Network-Wide Scheduling
A shared appointment calendar lets front-desk staff book, reschedule, or refer patients to any branch in real time.
Automated Billing & Invoicing
Standardized pricing rules and digital invoices removed manual calculation errors and sped up checkout.
Centralized Reporting Dashboard
Leadership now views patient volume, revenue, and staff performance across all branches from a single dashboard.
What the Results Show
Faster Checkout Times
Automated billing cut the average front-desk checkout time across all three branches.
Records Available Instantly
Patient history now loads in seconds no matter which branch the patient visits.
More Appointments Handled
Network-wide scheduling let staff fill gaps and reduce no-shows across branches.
Leadership Reporting Accuracy
Centralized dashboards replaced manual monthly roll-ups with real-time, accurate figures.
Implementation Approach
Pagoda Labs began with a workflow audit at each of CityCare’s three branches to understand how registration, scheduling, and billing differed from location to location.
The rollout moved branch by branch, migrating existing patient records, training front-desk and clinical staff, and running each site in parallel with its old process for two weeks before fully switching over.
Conclusion
With the Pagoda Clinic Management System in place, CityCare Clinic now operates as one connected network instead of three separate offices.
Patients move between branches without repeating paperwork, staff spend less time on manual billing, and leadership has real-time visibility into performance across every location.
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